In case you have ever had a shared hosting account before or you have dealt with any other online service, you probably know from your personal experience that for certain things it's better to speak with a live person on the phone than to exchange tickets or emails. In order to find out more about a specific service before you decide to purchase it or if something small needs to be made, for example, it will be far easier and a lot faster to get it done in real time. If you're able to contact representatives over the phone, it is very likely that you're dealing with an actual web hosting provider, not a reseller. The type of support that you will get on the telephone varies between different suppliers - from very general matters to professional technical support. Generally most suppliers offer pre-sales assistance and first level phone support, while more complicated technical issues are resolved through electronic mail and / or tickets.
Phone Support in Shared Hosting
We know that having the option to communicate with a live representative is rather important, for that reason we have three support lines worldwide (USA, UK and Australia) and you are able to reach us over the phone for 14 hours a day. If you consider obtaining one of our Linux shared packages, for example, you have the option to give us a call and find more about our solutions before you order so as to be sure that we do match all system requirements for your sites. Following the order, you'll be able to call us about all the sales and / or billing troubles you may experience, or get any kind of general or basic tech information that you need. We've tried to find the perfect balance between telephone and ticket support, so for entirely technical issues you'll have to use the ticketing system, which will help you follow the communication as well as any new developments in the resolution of an issue.