Should you ever encounter a problem with your site and be incapable of handling it yourself, ask the hosting provider’s customer care team to assist you to get the website back online. A swift solution would be the perfect scenario, but a lot of companies reply within twenty four hours or even more, all the more so if you’re doing business with a reseller. Even if your problem can be fixed with ease, your site may not function properly or may not be reachable whatsoever for a lengthy interval, so you may lose prospective customers as it’s pretty unlikely that anyone will return to a site that’s faulty. That said, you should make certain not only that you can get in touch with your hosting company, but also that they can answer and assist you in a timely manner. If a software app update doesn’t go smoothly or you delete something incidentally, for example, the website must be restored promptly so as to avoid prolonged unreachability.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max response time for any trouble ticket that you submit or any email that you write is just 60 minutes, even if you contact us on weekends and legal holidays. Regardless of the essence of your inquiry or issue, we’ll lend you a helping hand immediately and will supply you with the required info to sort out any problem with your sites. The actual response time typically does not exceed 15-20 minutes, which means that you can forget about waiting around for hours on end to get an issue sorted out or what’s even worse – waiting around a whole day only to receive an answer that more information is necessary whilst nothing is solved. We’ll assist you in a well-timed manner since we realize just how expensive time can be in the dynamic e-world. The 1-hour response guarantee is valid for any technical or billing inquiry that you may have regarding our Linux shared packages.