When your hosting supplier provides live chat support, you are able to speak to a representative live and learn helpful info or get an issue resolved in a very timely manner. The main advantage of using chat compared to calling to talk with a live person is that you'll need only a computer with Internet access, therefore you will not pay any rates when you are in a different state or country. In addition, it is much simpler to copy and paste information for instance domain names, usernames or error messages i.e. details which are sometimes hard to provide to the other side over the phone. The real-time chat is also a considerably quicker way to contact the web hosting service provider's support crew in comparison to using a ticketing system. Last, but not least, if some issue requires more time to be resolved, you can do something else while you wait for guidance on the live chat, so that you will not lose time - something that's impossible when you are on the telephone.