When your hosting supplier provides live chat support, you are able to speak to a representative live and learn helpful info or get an issue resolved in a very timely manner. The main advantage of using chat compared to calling to talk with a live person is that you'll need only a computer with Internet access, therefore you will not pay any rates when you are in a different state or country. In addition, it is much simpler to copy and paste information for instance domain names, usernames or error messages i.e. details which are sometimes hard to provide to the other side over the phone. The real-time chat is also a considerably quicker way to contact the web hosting service provider's support crew in comparison to using a ticketing system. Last, but not least, if some issue requires more time to be resolved, you can do something else while you wait for guidance on the live chat, so that you will not lose time - something that's impossible when you are on the telephone.
Live Chat Support in Shared Hosting
As we consider the fact that a number of problems are usually resolved when you speak with a live person, we provide a live chat service for all of our potential and existing customers. The chat is accessible every single day and our support agents will help you with a variety of questions and troubles. In case you aren't our customer yet, you'll be able to learn more about our shared hosting packages and the hosting environment in general so that you can be certain that your sites will function properly on our servers. If you already have an account and you've got some questions or you have any kind of troubles with any of our services, you can join us on the live chat and we can provide the needed details or help you troubleshoot the issue. You will need to open a trouble ticket for some problems that require more time or the help of a system administrator, still for the majority of common troubles you can receive help on the spot.