There are a handful of ways to touch base with the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you opt for is a ticketing system. It’s the least complicated communication method for several reasons. In case no customer service team member is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Also, you can copy/paste large pieces of information without having to worry about spelling errors, and in case a certain issue needs more time to be fixed or a number of replies must be exchanged, all the information will be in the very same place, so either party can always see the comments provided by the other one. The disadvantage of using tickets to get in touch with your web hosting provider is that they are often separate from the web hosting platform, which implies that if you have to supply info or to follow guidelines, you will have to use no less than 2 different accounts and this number could grow if you want to manage a number of domain names. Furthermore, lots of hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for an answer.
Integrated Ticketing System in Shared Hosting
Our Linux shared packages come with an integrated ticketing system, which is an integral part of our in-house created Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia permits you to manage everything related to the web hosting service itself in the same place – invoices, website files, emails, tickets, etc., avoiding the need to use different systems. In case you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with just a couple of clicks of the mouse without having to sign out of your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of articles, which will give you additional information and which may help you solve any given problem before you actually post a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even if it is a weekend or an official holiday.