Help and Support Channels
A one hour Ticket Solution Guarantee
Each ticket that you submit to our tech support crew will be attended to within less than 60 mins. The normal issues are going to be addressed asap. However, if the assistance request you have sent us needs aid from a proficient administrator, we are going to address the ticket to him and will inform you about the postponement.
Qualified Technical Help And Support Service
Our technical assist crew is going to be working for you round the clock to to handle all service inquiry tickets that you submit. We offer customer help for all the packages that are pre–installed on your machine. These include our custom created Site Control Panel, the chosen Operating System and the server administration panel (in accordance with the VPS type).
A Descriptive Help Section
A comprehensive and regularly updated article base is included in our in–house built Site Control Panel. It includes quick tips about how to perform all of the common web site maintenance jobs. The Help area presents extensive how–to content articles and step–by–step video training. You can gain access to the Help zone by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.