1 hour ticket response
We are dedicated to supplying a quick and proper reply to every customer support ticket submitted by a client. Our practiced technical support team members will review your query and will think of the best option. We offer a 1–hour response time guarantee for all customer support tickets. In fact, the average response time has proven to be 20 minutes.
A Topflight Technical Support Service
Our client support staff members possess broad experience in the Linux shared packages niche and are qualified enough to provide a rapid answer to your problem. If, however, the matter at hand is not within the competence of a client support engineer, the customer support ticket will be sent to a developer or system administrator for additional assistance.
An Intuitive Help Section
Integrated into the Site Control Panel is an easy–to–browse Help section, which includes various sources of information. You can browse through a routinely updated knowledge base featuring web hosting account administration articles and website administration articles, check out our educational video tutorials or consult the F.A.Q. library.