Technical Support Channels

  • 1 hour ticket response time
  • A 1–Hour Ticket Response Guarantee

  • Every single assistance request you send to us will be dealt with within maximum 60 minutes. If for any reason whatsoever your support ticket or e–mail needs further assistance from a system administrator, we’ll forward it and leave a comment to let you know that your matter is being examined. If you order the Administration Services package, all of the services included there will be carried out at a time that suits you.

  • Top quality support service
  • A Top–Class Customer Care Service

  • We will be online for you 24/7 to respond to any queries that you may have about our Site Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also require help tackling server management tasks, you can examine our Administration Services package, which includes backup hard disk space, weekly Operating System updates, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Site Control Panel was preinstalled for each Linux dedicated servers hosting package. Among its functionalities is a rather convenient integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most of the how–to articles have video versions which demonstrate all the operations that you can carry out in a highly illustrative way. You can find all the how–to articles and the video tutorials in the upper right corner of each Site Control Panel section.